Refund policy

1. Try before you pay

RadarIA offers a free sample measurement so you can see exactly what you get before signing up for any plan.

2. Refund within 14 days

You can request a full refund of any charge — first purchase or renewal — within 14 days of the transaction. Write to us at [email protected] with your account email and we'll handle it; the money goes back to the original payment method.

3. Cancellation and renewals

You can cancel at any time: there is no lock-in and the plan stays active until the end of the period already paid.

If a mistake on our side causes an incorrect charge (for example, a charge after a confirmed cancellation), we refund it in full, with no time limit.

4. How the refund is processed

International purchases (USD): processed by Paddle as Merchant of Record, under Paddle's refund policy. We can initiate the refund ourselves, or you can request it directly from Paddle through your purchase receipt or at paddle.net.

Purchases in Colombia (COP via Wompi): we handle the refund ourselves and the money goes back to the original payment method. Crediting times depend on the issuing bank.

5. Outside the 14-day window

After 14 days from a charge, periods already consumed are not refundable, except for a mistake on our side or an applicable legal requirement in your country.